Canceling a Recurring Gift
There are three simple ways that a recurring gift can be canceled:
Donor's Email Receipt. When the donor creates a recurring gift, and every time it recurs, an automated email is sent confirming their transaction. Each email contains a link that they can click to cancel their recurring transaction quickly and easily.
- My Giving. A donor can also cancel their recurring gift by selecting the give button in-app, or clicking on the web giving link and then selecting "My Giving". After selecting "My Giving", the donor will be prompted to enter their phone number, email address and select a delivery method for the access link. Once a delivery method is selected, the donor will receive a text or email with a link they can click on to manage all of their recurring gifts.
Canceling a gift in-app:
Canceling a gift via the web link:
Click on Edit Gift Details:
Then, click on Delete Gift:
3. Administrator, Management Console. Under your "Giving" feature > "Transactions" tab, locate the donor's gift and scroll to the far right of the screen. You should see three dots under the "Actions" column. Click the three dots and click "Cancel Series". This will cancel future gifts for that donor under that particular series.