Outbound Text: Frequently Asked Questions

Do I need to have an aware3 app to use broadcast text?

No; the service works great standalone. That said, having a paired aware3 app to work in conjunction with your mobile engagement and giving drives powerful results.

How are the totals calculated on the Schedule page?

After composing your message and optionally selecting a Tag to send the message to, the text message summary section will show you several pieces of information:

  • The total number of outbound texts included every month with your plan.
  • The count of unique telephone numbers to where your message will be delivered.
  • The approximate cost of delivery. This number is approximate because the total number of telephone numbers could be different from the time of scheduling to the time of delivery (e.g., more members are added to the system after the message is scheduled).
  • The approximate delivery completion time for the message. Sending text messages is slower than push messages; the message will flow out as quickly as possible.

How do I opt out of text messages?

You may opt out of text messages at any time by texting STOP in the text message thread. During any initial outbound text message sent from the aware3 system (including direct outbound text, text-to-act responses, text-to-give interactions, verification texts, and text receipts), the first text message sent will have the copy "Reply STOP to stop receiving texts" appended to the message body, informing the recipient that they have the option to opt-out of future text messages. 

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