Chat: Use Cases

Below is a list of the top five most commonly discussed topics among chat users. Whether you currently use Chat or want to add the feature, check out the list to see how others have successfully struck up conversations through this two-way communication tool and built stronger relationships because of it.

Top Five Most Commonly Discussed Chat Topics

1. Mid-Week Engagement

The conversation doesn't have to stop once the lesson wraps up; you now have another channel to cover key takeaways outside the time you meet and help create a stronger sense of community.

2. Spiritual Growth

Send words of encouragement to serve as a friendly reminder to help one another in their walk of faith. Words of wisdom will spark conversation and community with your members.

3. Questions

The ability to send in questions surrounding the sermon, church, an event, or ministry allows for a greater understanding of your mission.

4. Scripture Encouragement

Create an opportunity to share bible verses, and keep the Bible at the forefront of your members' minds throughout the week.

5. Events & Reminders

Allow two-way communication among specific groups to help make projects and planning a breeze. Conversations as simple as what snacks everyone will bring, to cell group, to a reminder that meeting times have been moved to another day - help increase attendance, participation, and overall interest into your events and ministries.

Chat-Enabled Tag Interests to consider

• Internal Communication: Staff, Group Leaders, Serving Teams, and Volunteers.
• Small Groups: Bible Studies and Church Ministries.
• General: All Church, House Churches, Parents. 

These are just a few of the ways churches can use Chat in their ministry. Take a moment and think about how you can fully integrate this feature into your ministry to help make an impact.

Chat Champions

Chat champions can be a great resource for you as you launch chat! A chat champion is someone who will encourage conversations within your chat channels while your members get into the habit of using chat. Chat champions can use ice breaker questions to help your members navigate chat, answer questions pertaining to the chat channel topic, post mid-week engagement questions and so much more. A chat champion keeps the conversations going within your chat channels and will help your members form a habit of engaging in chat when it comes to asking questions about an upcoming volunteer opportunity, sending a link to a signup form, or sending words of encouragement throughout the week.

How to Promote Chat

Here are a few different ways to make announcements about chat inside your app:

• Schedule a few push messages to let your members know a new feature is about to be launched in your app.
  •  Example:  🔊Exciting News‼️ A new feature is coming to our app! Keep an 👀 out for more info coming soon!! 📲✨
• Schedule a second push message once Chat is available to let your members know and encourage them to opt into interests!
  •  Example: 🌟Chat is now available!! 🌟 Click on 'My Interests' inside your profile 👤 to start opting into chat channels! 📲
• Have your pastor make an announcement about Chat during Sunday Service and walk your members through the steps of opting into interests inside their profile. Once they have opted into different interests that are chat-enabled, they can start chatting!
• Create a quick 30-60 promo video about how excited you are about adding chat to your app and how to use it. 
• Having a chat champion or two can be incredibly helpful as you launch chat. Your chat champions will be able to encourage conversations within your chat channels and help remind your members to use chat!

If you have any questions or need help, send us a note at communitysupport@factsmgt.com!