We are committed to continually improving our services and the overall customer experience. As part of our ongoing efforts, we are excited to announce an important update to our billing and payment methods that will take effect starting April 1, 2024. This change is designed to offer greater transparency and convenience in how you are billed for our services. Starting on April 1st, 2024, FACTS (previously aware3) will transition from automatic credit card payments to a more comprehensive invoicing system for all our services.

What's Changing?

End of Automatic Credit Card Payments: Your credit card payment in March will be the last under the old system. Beginning April 1, 2024, instead of automatic charges, you will receive a detailed invoice in advance of your payment due date; this invoice will be sent monthly within 10 days of the end of the month. This approach aims to provide you with a clear overview of your upcoming charges, allowing for review before making a payment.

Invoice Date and Coverage: The first invoice under this new system will reflect a date of April 30, 2024, and you should receive it by May 10th at the latest. This invoice will cover your dues for May, along with a pro-rated amount for the latter half of April, ensuring a seamless shift from the previous billing practice. For instance, if your last automatic charge was on March 15, the invoice you receive by May 10 will include charges for April 15-30 and the entire month of May. For all subsequent months, you can expect one month of charges to be sent by the 10th day of the month.

Preferred Payment Method: We are introducing ACH Debit as a secure and convenient payment option (see end of letter for more details). Payment will be debited no sooner than 5 days after the invoice has been issued.

Understanding Your Invoice

Monthly and Annual Subscriptions: For monthly subscribers, platform fees will be billed one month in advance. Annual subscribers will receive their next platform fee invoice in the month of their contract anniversary date, according to the new invoicing method.

Variable Fees: Your SaaS platform fees, billed one month in advance, and variable fees (such as ACH processing, credit card processing, and texting fees), invoiced in arrears for the previous month's activity, will be included in the same invoice. This ensures that your April 30 invoice accurately reflects variable fees for April's usage, alongside May's SaaS platform fees.

Introducing ACH Debit Payments:
To facilitate this transition, we are pleased to introduce ACH Debit as a preferred payment method. ACH Debit is a secure and efficient way to automate your payments directly from your bank account, eliminating the need for manual payment setups.

Getting Started with ACH Debit:
1) Complete this ACH Debit Authorization Form
2) Attach a voided check o rbankletter.
3) Send both documents to NCE_Accounting@nelnet.net

Please submit your ACH Debit information ASAP to avoid any disruption to your services. Upon receipt, we will set up your ACH Debit payments, ensuring a seamless transition to this new billing system. Should you have any questions or require assistance with the form or setup process, please do not hesitate to contact us.

We understand that any change in payment procedures can be inconvenient. We are committed to making this transition as smooth as possible. If you have any questions or concerns, please do not hesitate to contact us at NCE_Accounting@nelnet.net.