Reconciliation & Reporting Tools

Reconciliation with FACTS is quick and painless. Below, you'll find an overview of the two types of deposits you'll see in your bank account, steps to match up deposits to transactions, and several helpful real-world examples.

Reconciliation Process

Follow the reconciliation steps below:

1. Go to the Giving > Reconcile page in your portal.
2. Select the month to reconcile in the Reconciliation Month field.
3. Each line item will represent a single day's settlements; refer to the below Deposit Overview to calculate the date that settled transactions will appear in your bank account.
4. Click on any line item to show the set of transactions that settled on that particular day.
5. Check the box in the R column for all days/transactions you would like to reconcile.

*Note: For credit transactions, more than one deposit may be made to your account on a given day; the total of a day's credit deposits will match the total shown. If a settlement day was broken into more than one batch to be deposited, three dots (•••) will appear under Batch. Hovering over the dots will show the individual batch totals

Deposit Overview

ACH Deposits

• Example: if your bank statement shows a $50 ACH deposit on Tuesday, March 8th, the settlement date provided in the FACTS portal will be Monday, March 7th.
• The description will appear on your bank statement as "Nelnet Payment Services".
• Settlement days are Monday – Friday.
• Funds are submitted for deposit and in most cases, will be available the next business day.

Credit/Debit Card Deposits

• The description will appear on your bank statement as "TSYS"
• Settlement days are every day except Saturday.
• Funds are submitted for deposit, and in most cases will be available in your bank the next business day.

Examples

Scenario 1:  $50 deposit from Nelnet Payment Services on Tuesday, March 8th. In FACTS, the transaction will be under:

• Settlement Date =  Monday, March 7th
• Payment Type = ACH

Scenario 2:  $100 deposit from TSYS on Friday, March 11th. In FACTS, the transaction will be under:

• Settlement Date = Thursday, March 10th
• Payment Type = Credit Card
•  

Scenario 3:  $75 deposit from Nelnet Payment Services on Monday, March 14th. In FACTS, the transaction will be under:

• Settlement Date = Friday, March 11th
• Payment Type = ACH
•  

Scenario 4:  $125 deposit from TSYS on Monday, March 14th. In FACTS, the transaction will be under:

• Settlement Date = Friday, March 11th and Sunday, March 13th
• Payment Type = Credit Card
•  

If you have any questions or need help, send us a note at communitysupport@factsmgt.com!