How-to Promote In-App and Online Giving

The FACTS giving platform creates a streamlined giving process that is quick and easy for your members, no matter how they choose to donate. 

Ways to donate

Text-to-Give

Text-to-Give can help transform how a congregation thinks about and pursues generosity. 

Members simply text "give" to your church’s designated text number. They are prompted to enter their donation amount and then directed to your church’s web giving link to walk through the donation process for the first time. Once they've made an initial gift through Text-to-Give, future donations will be completed entirely through text messages!

*Note: If you need help finding your church’s dedicated text number, send us a note at communitysupport@factsmgt.com.

In-App Donations

In-App Donations let your members give right inside your app - anytime, anywhere.

All they have to do is click on the Give button inside your app and follow the giving flow to customize their donation. They can select the fund they want to donate to, the occurrence of the donation, the option to cover the processing fees, and even add a note. 

Once your members have made their first donation, they will be prompted to create a giving passcode. This (optional) passcode helps your members walk through the giving flow quicker and easier the next time they want to donate.

Web giving link

Your web giving link provides another way for your members and visitors to donate. Your members will experience the same giving process through the web as they do in-app. Your web giving link can be embedded on your church’s website or shared on your church’s social media. Your web giving link can be found within your portal by selecting your giving tab and dashboard in the dropdown menu.

Appeals

Appeals are special fundraising pages with target dates, live progress bars, images, and descriptions that help bring your fundraising efforts to life. Appeals create a unique URL that can be posted on your website or social media. Encourage your members to share your appeal across their social media platforms to raise awareness of your fundraiser. You can also house your appeals within your app using your appeals feature.

Inspiration

There are several ways to encourage your members to make donations through Text-to-Give, in-app, and on your website. Listed below are some of them:

Feature Hub

If your church is new to online giving, create a feature hub that explains the different ways your members can donate. 

• Use info pages with step-by-step instructions on how to donate text-to-give and through the give button in-app. 

• Info pages make great mobile pages that support images and links. You can also add images of the donation process along with your step-by-step instructions. 

• Create a FACTS form members can fill out if they have trouble or get stuck somewhere during the giving process and link that form within your info page.

Walk Through

On Sunday morning at the start or end of your service, have your pastor or another church leader take 5 minutes to walk through a $1 donation through text-to-give or through your giving button in-app with your congregation as a whole.

Lunch-and-Learn

Have a lunch-and-learn about all things giving. You can cover topics like donation in-app, Text-to-Give, or passcode creation and donation management.

Giving Ambassador

A giving ambassador is very similar to an app ambassador. These individuals know how to make a donation, create a passcode, and manage gifts like the back of their hand. A giving ambassador will be a great resource for you and your members if giving questions arise.

Announce Appeals

Create an appeal and show a screenshot of your appeal during announcements on Sunday morning! Let your members know where this appeal is located, (your website, social media, etc.) and encourage them to donate and share the appeal on their social media pages to get the word out about your fundraiser and why it is near and dear to your church's heart.

If you have any questions or need help, send us a note at communitysupport@factsmgt.com!