Below is a template of an FAQ section you can publish on your church website that answers many questions about giving online. This information can be helpful for donors who may not be familiar with digital giving.
Digital Giving FAQs
What Is Digital Giving?
Digital giving allows you to make your regular giving, one-time gifts, or pay event registration fees to [church name] without having to write a check, simplifying giving for you and collections for the church. Digital giving is not intended to replace the receiving of physical cash and check donations, but does provide another avenue for giving.
How Can I Give Digitally?
There are a couple of options available to you for digital giving, both of which can be done in under a minute:
1) Text Giving Text “GIVE” to xxx-xxx-xxxx and follow the prompts
2) Online Find the link to digital giving at [church website]
Do I Need a New Login ID and Password for a New Account?
No. Anyone can utilize digital giving without an account. You, family, or friends can donate or make payments to [church name] without an account. However, you do have the option to create a 4 digit passcode that can be used to identify yourself if you expect to use digital giving in the future. Creating a passcode will save you from having to enter your personal and payment information with each transaction.
From What Bank Accounts Can I Give?
You can give digitally from your checking or savings account. You can also use any credit or debit card.
Are There Transaction Fees? Who Pays the Transaction Fees?
Yes, there are fees associated with each digital giving transaction. At the time the transaction is made or a recurring gift is set up, you will have the option to pay the transaction fee as part of your donation. [Church name] pays the transaction fees not paid for by the donor. Transaction fees are typically 2.9% for credit/debit card transactions, 3.5% for American Express Card transactions, and 1% for ACH/E-Check transactions, plus a $0.30 transaction fee in addition to the percentage fee.
Is Digital Giving Secure?
Yes. In many ways giving digitally is safer than writing a check because a digital gift cannot be lost or stolen. PCI compliance is required for every business accepting credit cards, regardless of your payment processing method. PCI Compliance is provided by our merchant services vendor. [Church name] is not required to provide or manage this aspect of digital giving.
When Will my Transaction be Processed?
Generally, transactions will appear on your credit card or bank account two business days after the transaction is made.
Can I Make a One-Time or Recurring Gift?
Yes and yes! You can make a single donation, pay event fees, or other gifts as a one-time gift. You can also set up recurring gifts weekly, monthly, or quarterly, if you would so choose. For both types of contributions, you can designate the schedule and source of the gift (checking or savings bank account, debit card, or credit card).
Can I review my Giving History Online?
Yes. Your online giving history can be viewed by clicking My Giving at the bottom of the digital giving page. You will be prompted to enter the email and phone number associated with your gifts, and will receive a secure link to access your giving history.
Can I Give to Special Appeals or Gifts Digitally?
The standard funds for giving will include [fund names]. However, during event registrations or one-time appeals, specialized fund options will be available when giving digitally. Some examples might be registration fees, [example], and [example], to list a few.
Who Can I Contact With Additional Questions About Digital Giving?
Please contact the church office with any questions, concerns, or comments about digital giving. If the office is unable to answer your question, someone will contact you and help you with any questions you might have.
How Will I Know my Digital Gift Was Completed Successfully and Accurately?
When giving through the web, app, or text, you will immediately receive a text message and email containing a link to a receipt. You can also verify your gift via your bank mobile application or on your monthly bank statement.
If you have any questions or need help, send us a note at firstname.lastname@example.org!