Your FACTS Dashboard

Your FACTS dashboard provides a high-level overview of what is going on within your app. The dashboard will tell you when your next scheduled update is, which features have the most traction in your app, and how many times your app has been downloaded. Your dashboard can give you insight into all of this and more!

Update Schedule

Your app will undergo a scheduled update once every six months to get your app up-to-date and running on the newest version. You can quickly check when your next scheduled update is on your dashboard!

Ways to Download Your App

Your dashboard makes the app download process easy. Your dashboard is home to your short link and QR code. The short link can be shared on your social media platforms or embedded on your organization's website. Your short link is unique in that when an individual clicks on this link, it will recognize the device being used (iOS or Android) and direct the individual to the appropriate app store to download your app.

The QR code on your dashboard operates very similarly to your short link. If an individual has a QR code scanner on their device, they can simply scan your QR code and they will be directed to the appropriate app store to download your app. You can print this QR code on bulletins or any other print materials that you distribute! 

*Note: Users can also text in to download. If you have a text number with FACTS, individuals can text the word "app" to your text number to download your app directly from the stores.

Downloads, Sessions and More!

On your dashboard, you are able to track a few things. You can see the number of times your app has been downloaded and the number of sessions that have occurred. Sessions are the number of times your app has been opened. The overall total giving amount is also visible on your dashboard.

Your dashboard also gives insight into the number of responses you’ve acquired from the interactive notes feature and a running total of the most recent responses to your interactive notes. Lastly, the number above People is the number of profiles that have been created. 

Learn more about Admin Profiles here!

Feature Usage Graph

The feature usage graph is a breakdown of the feature usage across your mobile platform. The percentage in the feature chart on your dashboard lets you view your in-app feature usage, and is registered when someone in a session selects a feature in-app. Your feature usage data is displayed on a 30-day rolling basis to reflect new engagement!

Sessions and Downloads Graph

Your sessions and downloads graph provides a breakdown of downloads across Apple and Android devices. You can also adjust the graph to reflect downloads and sessions daily, weekly, monthly, and yearly.

• A download is defined as a single app download from the App Store (iOS) or Google Play Store (Android). 
• A session is defined as any time an app users opens the app.

You can drag and drop over any span of time on the graph to zoom in on that data. For example, if you click on January and drag through July, you will see a closer view of the downloads and sessions.

If you have any questions or need help, send us a note at communitysupport@factsmgt.com!