TCPA is the abbreviation for the Telephone Consumer Protection Act. TCPA regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Texting with FACTS is entirely TCPA compliant.
- New Members don't receive text messages without giving us prior approval.
- Members can easily opt in to text communications via a link to a simple web-based form or in response to their first attempt to text your church.
- You can see a member's text communication preference when viewing profiles.
- Members can easily text a 'STOP' message to no longer receive text messages.
TCPA Changes as of 10/4/2021
There are a few changes to FACTS's outbound texting process to be aware of. These changes went into effect on 10/4/21.
For a member who has a profile in the system before 10/4/2021:
No changes are being made to the way you text with existing members who already have profiles in the system prior to 10/4/2021.
New Profiles Must Opt in for Outbound Text:
Any profile created after 10/4/2021 will need to opt in to texting to receive outbound texts from your church.
Opt in Process
We encourage you to promote your opt-in text link via email, your website, or create a feature in your app so that members can easily access the opt-in form.
To find and copy your unique opt-in form, go to the Messages > Schedule a Message page in your portal. Toggle on Outbound Text, and the link will be at the bottom of the page.
Share the link via email, website, app, or anywhere you share important information with your members. Communicate just how important it is to opt in to receive texts from the church.
Once a member submits the form, they will see a confirmation page and receive a confirmation text.
Opt in for Inbound Texts (Text-to-Act, Text-to-Give, Welcome Concierge)
Anytime your app receives an inbound text message from a new member (via Text-to-Give or Text-to-Act), it will reply with a link to the opt-in page before it replies to their message. The specific reply will be dependent on whether the profile is recognized or not:
Opt in With Existing Profile
A member who has a profile in the system (they may have given or filled out a form) but has not opted in yet will receive a personalized text like the one below.
Once they click the link in the text message above, they will see this page:
Opt in Without Existing Profile
For a member who does not yet have a profile in the system, they will receive a generic message like the one below.
Once they click the link in the text message above, they will see this page:
After a member clicks Submit, their profile will be created or updated with their text communication preference. If the member submits the form but unchecks the opt-in box, they will see a message that confirms their intention.
If they have opted-in to receive text messages, they will receive a confirmation page, and a confirmation text, followed by the reply to their original text message.
Stop
As always, anytime a member sends a text with the word "STOP" we will immediately update their text communication preference to Do Not Text and reply with a confirmation message that will also inform them how to subscribe again.
For Admins
Going forward (after 10/4/2021), when you send an outbound text to a group, only those that have opted into text messaging will receive that text. The number of 'Ok to Text' recipients will be accurately reflected when on the Schedule a Message page.
Your shareable opt-in text link can be found there as well.
As an admin, you will see a member's text communication preference in your portal in two places:
1) The Profiles > People page :
2) The Profiles > People > Detail page:
If you have any questions or need help, send us a note at communitysupport@factsmgt.com!
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