Text-to-Act How To & Examples – Aware3

Text-to-Act is another way to build a deeper connection with your church members. Offer volunteer opportunities, collect prayer requests, share daily devotions, and more through automated texts. You can completely customize the keywords that your members type, and the messages that your members receive.

Things to Keep in Mind

As you use this feature, remember:

Keep the messages short and meaningful.
Link to a form to fill out when you want to gather additional information.
Do not return only a URL as a response. Instead, start the message with a short piece of text, and then use a shortened URL.
Use a service like bit.ly to shorten URLs to help with length and appearance.
More than one keyword can have the same response. For example, each of the keywords Pray and Prayer and Uplift and Comfort can all respond with the same invitation for Users to fill out a form to let the staff know their spiritual needs.

Create Text-to-Act Keywords And Responses

Go to the Messaging > Text-to-Act page in the portal.

Create a keyword in the Keyword box that someone can text to you to trigger engagement, such as 'Devotion', or 'Connect'.

In the box below the Keyword box, write a response message and click the Add button to make it live.

Manage Keywords And Responses

Once a keyword and corresponding response are created, they will be added to your list of keywords found at the bottom of the Messaging > Text-to-Act page in the portal.

To the right of each keyword and response, you will see:

The total number of texts received for the keyword.
A green save icon. Click that icon to save any edits you make to the keyword or response.
A red trashcan icon. Click that icon to delete the keyword and response.

Inspiration For Keywords And Responses

If you're looking for ideas, below are some example keywords and responses you can try out with your church.

Registration and Needs

Keyword	Response
Shoebox	Put a smile on a child's face. Sponsor a shoebox: https:a3a.me/6f633
Prayer	Need to be uplifted in prayer? Let us know your needs: https://a3a.me/4d525
Volunteer	We are looking for volunteers to assist with our Easter service. Let us know how you would like to help: https://a3a.me/eaed7

Events and Ministries

Keyword	Response
Retreat	Register for the Men's Retreat 2023: https://a3a.me/7eda9
Serve	Sign up today: https://a3a.me/479bb
Small Group	Ready to take the next step? Find and join a small group: https://a3a.me/eaed7
Peru	Provide ongoing support to the Robinsons by helping to cover annual mission expenses: https://a3a.me/bSS6b

Sermon Content/Sunday Morning

Keyword	Response
Connect	Thank you for joining us! Please fill out our connection card: https://a3a.me/6a67d
Prepare	Click here to pause for a minute and prepare for Sunday! https://bit.ly/3INHaqT
Next Step	We are so glad you took your next step in your faith journey! Follow this link, and we'll connect with you shortly! https://bit.ly/3cbxUAJ

Mid-Week Engagement

Keyword	Response
Devotion	Here is your video for today! https://www.youtube.com/watch?v=pG1yCv_EYKI
Renew	Click this link from your phone to download our Renew app: https://a3a.me/myrenew
Read	Thank you for reading our blog! https://bit.ly/3uK8Yqs

Pre-Defined Keywords

Below is a list of pre-defined keywords that the FACTS platform has reserved for specific purpose. Each keyword, along with its purpose and exact response, is shown in the table below.

Keyword	Purpose	Response
App	Returns a link that your Users can click to download your organization’s app to their phones.	Tap here to grab our app: <link to client app>
Demo	Returns a link that your Users can click to download FACTS Church, our demonstration app.	Tap here to grab our app: <link to demonstration app>
Demo App	Returns a link that your Users can click to download FACTS Church, our demonstration app.	Tap here to grab our app: <link to demonstration app>
Who	Introduces your organization's mobile concierge.	Hi! I’m your mobile concierge for <organization name>.
Whoami	Introduces your organization's mobile concierge.	Hi! I’m your mobile concierge for <organization name>.
Name	Introduces your organization's mobile concierge.	Hi! I’m your mobile concierge for <organization name>.
Org	Introduces your organization's mobile concierge.	Hi! I’m your mobile concierge for <organization name>.
Hi	Returns a link that your Users can click to update their profile information.	Hi <User name>! Tap to update your info: <link>
Hello	Returns a link that your Users can click to update their profile information.	Hi <User name>! Tap to update your info: <link>
Profile	Returns a link that your Users can click to update their profile information.	Hi <User name>! Tap to update your info: <link>
Help	Returns the keywords to use to start a gift, to update payment information, or to unsubscribe.	Text “give” to start a gift, “update” change your info, or “stop” to unsubscribe.
Info	Returns the keywords to use to start a gift, to update payment information, or to unsubscribe.	Text “give” to start a gift, “update” change your info, or “stop” to unsubscribe.
Start	Subscribes the User to the Text-to-Act service.	Your number has been unblocked. - reply STOP to stop receiving texts
Stop	Unsubscribes the User from the from Text-to-Act service.	You’ve been unsubscribed. Text “start” to resubscribe.
Unsubscribe	Unsubscribes the User from the from Text-to-Act service.	You’ve been unsubscribed. Text “start” to resubscribe.
End	Unsubscribes the User from the from Text-to-Act service.	You’ve been unsubscribed. Text “start” to resubscribe.
Quit	Unsubscribes the User from the from Text-to-Act service.	You’ve been unsubscribed. Text “start” to resubscribe.
Give	Starts a one-time donation to your organization. The system asks for the amount, then asks the User to set up payment information.	Please reply with your gift amount. Tap here to set up your payment info: <link>
Give $100 or another amount	Starts a one-time donation of the given amount to your organization. The system asks the User to set up payment information.	Tap here to set up your payment info: <link>
Gift	Starts a one-time donation to your organization. The system asks for the amount, then asks the User to set up payment information.	Please reply with your gift amount. Tap here to set up your payment info: <link>
Gift $100 or another amount	Starts a one-time donation of the given amount to your organization. The system asks the User to set up payment information.	Tap here to set up your payment info: <link>
Appeal	Starts a one-time donation to an appeal. The system asks for the amount, then asks the User to set up payment information.	Please reply with your gift amount. Tap here to set up your payment info: <link>
Appeal $100 or another amount	Starts a one-time donation of the given amount to an appeal. The system asks the User to set up payment information.	Tap here to set up your payment info: <link>
Appeals	Starts a one-time donation to an appeal. The system asks for the amount, then asks the User to set up payment information.	Please reply with your gift amount. Tap here to set up your payment info: <link>
Appeals $100 or another amount	Starts a one-time donation of the given amount to an appeal. The system asks the User to set up payment information.	Tap here to set up your payment info: <link>
Campaign	Starts a one-time donation to a campaign. The system asks for the amount, then asks the User to set up payment information.	Please reply with your gift amount. Tap here to set up your payment info: <link>
Campaign $100 or another amount	Starts a one-time donation of the given amount to a campaign. The system asks the User to set up payment information.	Tap here to set up your payment info: <link>
Campaigns	Starts a one-time donation to a campaign. The system asks for the amount, then asks the User to set up payment information.	Please reply with your gift amount. Tap here to set up your payment info: <link>
Campaigns $100 or another amount	Starts a one-time donation of the given amount to a campaign. The system asks the User to set up payment information.	Tap here to set up your payment info: <link>
Cancel	Stops any current text-to-give donation, then starts a new one.	We’ve stopped the transaction. Reply with “Give [amount]” to start a new gift!
New	Stops any current text-to-give donation, then starts a new one.	We’ve stopped the transaction. Reply with “Give [amount]” to start a new gift!
Update	Returns a link that your Users can click to update their payment information.	Tap here to update your info: <link>
Change	During a donation, allows the User to change the amount to give. Outside of a donation, the system does not recognize this keyword	No problem. Reply with the new amount to update the gift.

Spread The Word!

To help spread the word about this tool, share your text number in your bulletin and in your slides, as well as in your mobile app using the Text Us feature. Also, mention Text-to-Act during announcements, and let the congregation know that this simple process is just another way to invite the entire church body to participate.

Check out our short video on how to create keywords and response messages for Text-to-Act below!

Text-to-Act is part of our Text Engagement Suite (includes Outbound Text, Welcome Concierge, Text-to-Act. and Text-to-Give). Interested in adding this to your plan? Send us a note at communitysupport@factsmgt.com

If you have any questions or need help, send us a note at communitysupport@factsmgt.com!