Processing Fees FAQs
How are processing fees taken out each month?
The full amount of each gift is deposited. On a monthly basis, processing fees are aggregated and automatically debited from the bank account provided on the merchant application.
On our bank statement, we see a fee for "Nelnet Payment Services" & "TSYS." What's this?
- ACH deposits will display as "Nelnet Payment Services."
- CC deposits will display as "TSYS."
What is the monthly cycle for each of those charges?
The amount due will be auto-debited on the second business day of the month for CC and on/around the 20th of the month for ACH.
When can I reference a fee statement?
A statement will be available for CC fees on the first business day of the following month. For ACH, the statement is emailed on the 10th of the following month from our merchant.
How are these statements sent?
Credit Card: A fee statement for CC fees is available online here. Once logged in, select the Statement tab.
ACH: A fee statement for ACH fees will be emailed by Nelnet Payment Services to the contact email address on the merchant application.
If you have any questions or need help, send us a note at email@example.com!