Text Message Delivery

Why do text messages occasionally not send to my members?

Every text message delivered across any mobile carrier (e.g., AT&T or Verizon) is evaluated by each company in real-time. It is either rejected as spam or accepted and delivered to the mobile user.

Here are some guidelines (not 100% accurate as carriers use machine learning to constantly change what's approved and what's not) to keep in mind that will help with message delivery rates:

• Keep the messages short and meaningful.
• Shorten URLs (using a service like bit.ly or the like).
• Do not send only a URL as a response; instead, start the message with a short piece of text and then use the shortened URL.
• Use standard sentence structure and capitalization; avoid using all caps.

Bottom line: each message delivered to carriers is evaluated in real-time as to whether the message is spam, and is either accepted or rejected immediately. Carriers constantly evolve and change their opinions on what does - and does not - constitute a "spammy" text message.

By following the guidelines above, your delivery rates will be as high as possible across the various carriers!

If you have any questions or need help, send us a note at communitysupport@factsmgt.com!