Verifying Your Profile

Verified profiles enhance your members' experience! With a verified profile, you can opt into interests in-app. This allows you to customize your in-app journey, receive segmented push messages, and participate in chats. Additionally, when verified, your profile information will automatically populate when completing a form. This shaves time off form submissions because you don't have to type your profile info every time.

Check if You Are Verified

To check if your profile is verified in-app, click the menu button in-app and select your profile. Once you are in your profile, scroll down to the Personal Info section. To have a verified profile in-app, a phone number must be entered. If you have entered your mobile phone number and see a blue circled i, your profile is not verified yet. If you have entered your mobile phone number and do not see the i, your profile is verified.

Verify Your Profile

If your profile needs to be verified, click on the I and this message will pop up: "Looks like your phone number is not verified. Make sure you have entered the correct mobile number." There are also two clickable prompts. Click OK to go back to your profile, or click Resend verification, and you will receive a text message from 335-33. The message will provide you with an a3a.me link to verify your profile. You will need to click on this link to complete the process of verifying your profile.

Once your profile is verified, you can opt into different interests in-app to start customizing your journey through your organization's app. In the About Me section, select My Interests to begin customizing your experience.

It is important to note that if you need to update your phone number, simply enter your new phone number within your profile and click Save. Make sure you click on the verification link that is sent to you via text message to verify your new phone number.

If you have any questions or need help, send us a note at communitysupport@factsmgt.com!